EMPLOYMENT

JOIN TEAM LEGGO

Join a fun, exciting, growing business dedicated to sharing the beauty of the Australian landscape. You'll be part of the team that is helping grow the Scott Leggo business into one of Australia's leading providers of artworks and gifts for homes and workplaces.

Join team Leggo

ASSISTANT STORE MANAGER

Now recruiting. Applications close 24 August 2020 

The Scott Leggo Gallery in Canberra is looking for an Assistant Store Manager to run our gallery operations. We are seeking a confident, outgoing, results orientated person who is both energetic and organised, to work as our assistant manger in the Canberra gallery.

ROLE OVERVIEW

As we grow, keeping the Scott Leggo Gallery and our online store thriving requires a diverse set of skills. We are looking for someone who is committed to taking our business to new heights. Importantly, you’ll share Scott’s passion for the Australian outdoors and our premium quality products. 

As our Assistant Store Manager, you’ll be responsible for assisting customers as they learn, shop and get support both online and in-store. As part of a small team, you’ll be responsible for both gallery sales and operations.

- You will introduce people to Scott Leggo products then help them learn about and select products that are right for them. You will also work with the local business community, connecting businesses with Scott’s quality products to meet their business or commercial needs.

- You will have the important responsibility of ensuring our products get to customers, across our dynamic in-store and online environments. Working with the management team, you’ll help ensure product availability, complete inventory tasks, fulfill customer orders, support visual merchandising and develop systems and resources to support our operations. You’ll be in regular contact with the management team, sharing data about the status of products, orders and customer issues. You’ll also help update our online store, maintaining an accurate front and back end to our website and point of sale system.

This Assistant Manager position is a casual position located in our Canberra gallery. Expected initial weekly commitment to be approximately 15-20 hours.

REQUIREMENTS

We are seeking an enthusiastic individual who wants to be part of a small team, and would like to combine their management experience with a strong interest in travel and the great outdoors. 

This role is a casual position and will predominantly require availability on weekdays, with additional shifts on weekends during peak periods. You’ll need to be flexible with your schedule as work hours will be based on business needs.

To be successful for this role, you will:

  • Have previous management experience. Preferably including in a retail or customer service environment. You'll have proven success with diplomatically managing multiple commitments to customers, staff and operations. Cross-industry experience is welcome and a strong innovation focus is a must.
  • Be excellent at sales. You need to be able to sell and easily build great rapport with people that walk in the door. You’ll engage with a large cross section of the Australian community as well as tourists. You need to be passionate about Scott’s work and our products. We’re looking for someone full of personality, that can go up to anyone and start a conversation, connect with them and inspire the purchase of Scott's artworks. An outgoing personality with the ability to influence and communicate effectively is a must. You must be confident, engaging and across all our product information.
  • Have a strong customer service orientation. We seek to create an exceptional customer experience for our clients, featuring traditional customer service combined with modern day, individually tailored treatment. We're looking for someone dedicated to creating a customer service culture where you and our team exceed expectations by providing every customer the best service and advice for all their artwork and gift needs. To do this, you must have excellent people skills, high emotional intelligence, with well developed oral and written skills.
  • Be passionate and knowledgable about the Australian outdoors. We are a brand built on the Australian outdoors. Your success will be directly related to your knowledge of Australian travel and the outdoors. This helps greatly with connecting our clients to Scott and his broad portfolio.
  • Posses a proactive and organised style, with persistent attention to detail. You need strong organisational skills, being able to manage and meet multiple inventory and fulfilment deadlines each week. It gets busy and our customers often hit us up all at once - online, over the phone as well as in store. Our orders and custom made artwork are sent all over Australia, and have to be delivered on time, and in the correct format. You need to be able to effectively and quickly manage our point of sale system to deliver a prompt and accurate service to our clients. You thrive on taking ownership and being able to lead others. 
  • Be able to deal with ambiguity, think quickly and act with exceptional problem solving abilities. There will be days where the gallery traffic is unpredictable with unforeseen client requests that you will need to work through. The ability to adapt to challenges while remaining calm in a constantly changing retail environment is needed. Exhibiting composure as you learn from each new challenge is a must. A proactive approach to addressing issues, often before they arise, in order to drive amazing customer experiences and business results is essential. You're someone who seeks continuous improvement of yourself and our business.
  • Be well presented. We’re a modern gallery and you’ll be the face of the business. We require our people to present professionally and match the premium quality of our products.
  • Be IT proficient. Sufficiently tech savvy to be proficient with our point of sale systems, online tools and Microsoft Office suite of products.
  • An Australian resident.

Working with team Leggo is rewarding. Ultimately we’re helping share the beauty of the Australian landscape, transforming our clients’ homes and workplaces with unique and inspiring artworks and gifts. 

We will invest time and energy to train you to become an integral part of our team, including detailed product training and practical in-store learning experiences

If this sounds like the job for you, we'd love to hear from you. Please send your CV and short covering letter to info@scottleggo.com

We work hard to minimize our impact on the environment, and strongly believe that one person’s actions can make a difference. In keeping with these values, please be sensitive to environmental concerns when preparing your application and only send your CV and cover letter by email.