JOIN TEAM LEGGO
Join a growing business dedicated to sharing the beauty of the Australian landscape. You'll be part of the team that is helping grow the Scott Leggo business into one of Australia's leading providers of artworks and gifts.
Now recruiting. Applications currently open.
We are seeking a confident, outgoing, organised and results orientated person who loves the outdoors and Australian travel, to run our retail operations.
Keeping the gallery and our online store thriving requires a diverse set of skills and someone who is committed to taking our business to new heights. As part of a small team, you’ll be responsible for both sales and operations.
- You will introduce people to Scott Leggo products, helping them learn, shop items that are right for them and give support both online and in-store. You will also connect businesses with Scott’s quality products to meet their business or commercial needs.
- You will have the important responsibility of ensuring our products get to customers, across our in-store and online environments. Working with the management team, you’ll help ensure product availability, complete inventory tasks, fulfill customer orders, support visual merchandising and develop systems and resources to support our operations. You’ll share data about the status of products, orders and customer issues. You’ll also help update our online store, maintaining an accurate front and back end to our website and point of sale system.
We are seeking an enthusiastic, outgoing individual who wants to be part of a small team, and would like to utilise their management experience. You'll have a strong interest in Australian travel and share Scott’s passion for the outdoors and our premium quality products.
This Manager position is located in our Canberra gallery, predominantly requiring availability Monday to Friday, with additional shifts available on weekends during peak periods (eg lead up to Christmas).
To be successful for this role, you will:
Have previous management experience. Preferably in a retail or customer service environment. You'll have proven success with diplomatically managing multiple commitments to customers, staff and operations. A strong innovation focus is a must.
Be excellent at sales. You need to be able to sell and easily build great rapport with people. You’ll engage with a large cross section of the Australian community as well as tourists. You need to be passionate about Scott’s work and our products. We’re looking for someone full of personality, that can go up to anyone and start a conversation, connect with them and inspire the purchase of Scott's artworks. You must be confident and engaging with an outgoing personality, able to influence and communicate effectively.
Have a strong customer service orientation. We seek to create an exceptional customer experience for our clients, featuring traditional customer service combined with modern, individually tailored treatment. We're looking for someone dedicated to creating a customer service culture where you and our team exceed expectations by providing the best service and advice for our customers artwork and gift needs. You must have excellent people skills with high emotional intelligence.
Be passionate and knowledgable about the Australian outdoors. We are a brand built on the Australian outdoors. Your success will be directly related to your knowledge of Australian travel and the outdoors. This helps greatly with connecting our clients to Scott and his broad portfolio of photos.
Posses a proactive and organised style, with persistent attention to detail. You need strong organisational skills, being able to manage and meet multiple inventory and fulfilment deadlines each week. It gets busy and our customers often hit us up all at once - online, over the phone and in store. Our orders and custom made artwork are sent all over Australia, and have to be delivered on time, and in the correct format. You need to be able to effectively and quickly manage our point of sale system to deliver a prompt and accurate service to our clients. You're someone who seeks continuous improvement of yourself and our business.
Be able to deal with ambiguity, think quickly and act with exceptional problem solving abilities. Gallery traffic is unpredictable, with unforeseen client requests that you will need to work through. The ability to adapt to challenges while remaining calm in a constantly changing retail environment is needed. Exhibiting composure as you learn from each new challenge is a must. A proactive approach to addressing issues, often before they arise, in order to drive amazing customer experiences and business results is essential.
Be well presented. We’re a modern gallery and you’ll be the face of the business. We require our people to present professionally and match the premium quality of our products.
Be IT proficient. Sufficiently tech savvy to be proficient with our point of sale systems, online tools and Microsoft Office suite of products.
- An Australian resident.
Working with team Leggo is rewarding. Ultimately we’re helping share the beauty of the Australian landscape, transforming our clients’ homes and workplaces with unique and inspiring artworks and gifts.
We will invest time and energy to train you to become an integral part of our team, including detailed product training and practical in-store learning experiences
If you’d like to apply please deliver your CV with cover letter detailing why you are suitable to the manager our Kingston gallery.